In my leadership class this past weekend, we learned about Comcast having "great customer service" and that they respond to negative blog postings. Therefore, the following is a test:
Dear Comcast,
It took you over a month to properly install cable in my boyfriend's new condo. He lives in a large building and the only real option (or lack of option) he has for cable is Comcast. Therefore, the wiring should be properly maintained and ready for installation in every unit. This was not the case for him. Apparently, the wire was cut and took a month to repair or a month of waiting for someone to repair it in five seconds. He was a loyal Comcast customer in his old apartment and asked for the exact same service, however, several channels he requested are not part of his current service. What's the deal Comcast? Where is the customer service you promise?
I have RCN and anytime there is a problem or I have to wait for something to be fixed (that is out of my control), RCN offers me a deal or gives me a refund. Now that is customer service!
Sincerely,
Erbearontherun
1 comment:
Yep, we are listening and always happy to help!
I apologize for the troubles we caused. Please have your boyfriend send us the phone number associated with the account (and reference your blog on his email) and we will be happy to assist further.
Thanks for the opportunity to assist.
Mark C.
Comcast Corp.
We_Can_Help@cable.comcast.com
Post a Comment